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Contact Details

Ph: 1300 30 33 92
Fax: (03) 9482 4599
Email: icb@icb.com.au
Office: 476 High Street
Northcote VIC 3070
Hrs: 9am - 5pm, Monday - Friday
Map: View location map
ABN: 21 114 151 076

Our Complaint Handling Procedure

At ICB our aim is to provide you with the best level of service we can. However, if there is something you are not happy about or you feel we have not met your expectations in any way please let us know. We will attempt to resolve any issue you have with us or our suppliers straight away and you can expect to be treated with courtesy and respect in all our dealings with you.

You can call us on 1300 30 33 92 Monday to Friday during normal business hours.

Alternatively, you can write to us:

Customer Services Manager
ICB Business Solutions Pty Ltd
PO Box 1334
Nth Fitzroy, VIC 3068

or send us an email at info@icb.com.au or fax us on 03 9482 4599.

We will respond to any letter you send us within 5 business days and to an email within 1 business day. We will also keep you informed of the status of your enquiry and when you can expect to be contacted again by us to endeavour to resolve any outstanding issue.

If an enquiry relates a supplier recommended by ICB please contact us so we can assist in any resolution this not only helps us improve your services but also insures that all ICB clients are treated with high standards.

If after contacting us you are not able to satisfactorily resolve any dispute we may refer you to the appropriate organization to assist us. For example: Consumer affairs or EWOV.

We can only recommend these services if we are unable to satisfactorily resolve any complaint you have with us or the supplier recommended by ICB and you have notified us of your complaint within one year of you becoming aware of the event giving rise to the complaint.